Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud Reseller
HQ Address: 4637 Chabot Drive, Suite 350, Pleasanton, CA, USA
Since 2001, Packet Fusion has concentrated on simplifying communications for their customers by providing the best solutions available in order for them to be competitive. In 2017, Packet Fusion, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA who specialized in the Genesys Customer Experience Platform. The addition of ACP's expertise in the contact center space rounded out Packet Fusion's breadth of services and solutions.
ACP's former CEO and President, Richard Klevit has worked in the contact center industry for over 25 years. Richard's transition to Packet Fusion's Managing Director for Contact Center Solutions
is accompanied by his team of four Elite certified Genesys engineers with over a hundred years of combined contact center experience.
Today, Packet Fusion recognizes businesses need to unify communications both internally with collaboration and externally with contact centers. We also know that businesses now look to the cloud for simplicity, cost efficiency, and agility. To increase your productivity and decrease your downtime, we have more than 21 certified engineers who log thousands of hours each month to help you grow.
There’s no need to predict the future. Packet Fusion thinks, plans, and acts on information that is shaping the communication industry. Even when others don’t recognize industry shifts, Packet Fusion helps you make important transitions before it’s too late. To make your business communication clearer, we continue to expand our horizons to include a variety of communication solutions and broaden our expertise in different technological platforms. Our dedication is your competitive edge.