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Country: Canada,United States

Some of the largest companies in North America rely on Altivon for their customer engagement and contact center solutions. We help them map, track and orchestrate the customer journey in this omni-channel world. They depend on us to define, deploy, support and continue to evolve their business-critical systems.

Top 4 Reasons to Work with Altivon

• Perspective. You are in the driver seat. We listen and recommend. We have no bias for deployment style (cloud, premise, hybrid), implementation method (agile, waterfall) or support structure (basic, managed).
• Focus. We are experts in customer experience. We have lived the evolution from call center to contact center to holistic customer engagement.
• Discipline. The best cutover is the one that goes unnoticed. Our change management process gets everyone on-board and makes cutover smooth.
• Vision. Customer experience is a moving target. Our solutions can move with you as customer expectations evolve.

Company Specialization 

We select the right technology for you from a range of cloud-based and premise software providers including Genesys, Virtual Hold Technology (VHT), Mattersight, TekVision, Vidyo and Nuance. Founded in 1989, Altivon is headquartered in Arizona and operates across North America with deployments internationally. Altivon has almost 30 years of experience in contact center solutions.

Core Technology Competencies

• Customer Journey Orchestration
• Omnichannel
• Callbacks
• Video Interaction Support
• Contact Center Infrastructure
• Performance Testing
• Quality Monitoring
• Computer Telephony Integration
• Proactive Outbound Contact
• Self-Service Automation
• Speech Analytics
• Bots/Artificial Intelligence
• Mobile Customer Service
• Workforce Management
• Business Process Automation and Case Management
• Centralized Reporting/Administration

Altivon offers consulting, implementation and support services along with staff augmentation.